This policy explains how cancellations and refunds work for services purchased from BlueNova Automation LLC ("BlueNova"). It applies to subscriptions and one-time purchases made through our website. Project-specific engagements may be governed by a separate written proposal, statement of work, or contract, which will control over this policy where they conflict.
Cancelling a subscription
- You may cancel future renewals of a subscription at any time by contacting us or using the customer portal link provided after checkout.
- Cancellation stops future renewal charges. You retain access to the service through the end of the billing period you have already paid for.
- Completed service periods (for example, a month you have already been billed for and used) are generally non-refundable.
Refund requests
- Duplicate charges, charges made in error, and clear billing mistakes will be reviewed and, if confirmed, refunded to the original payment method.
- Requests based on dissatisfaction with a completed service period are reviewed on a case-by-case basis and are not guaranteed.
- For custom projects, milestone deposits and completed deliverables are handled according to the applicable proposal or contract.
How to request a refund or cancellation
Send an email to info@bluenovaautomation.com from the email address on file for your account. Please include the charge date, amount, and a short description of the issue. We aim to respond within five business days.
Payment processing
Payments and refunds are processed through Stripe. Approved refunds are issued to the original payment method and typically appear within 5–10 business days, depending on your bank or card issuer.
Chargebacks
If you have a billing concern, please contact us first so we can resolve it. Filing a chargeback without contacting us can delay resolution and may result in suspension of the affected services while the dispute is reviewed.
Changes to this policy
We may update this policy from time to time. When we do, we will revise the "Last updated" date at the top of this page.
This page describes BlueNova's general practices and is not a legal guarantee. Your specific engagement terms may vary based on your written agreement with BlueNova.